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PRODUCTS & SERVICES

How many titles do you stock?
We typically stock more than 25,000 titles in our warehouse and have quick access to more than 200,000 titles from hundreds of different publishers.

Do you sell anything besides books?
Definitely! We offer a wide range of supplemental classroom materials including digital content subscriptions; teacher resources like teacher guides, lesson plans, worksheets and more; Common Core Text Sets with Teacher Guides; take home customized backpacks; storage bins and baskets; games and activities for classroom use; and book and video collections. We also offer full service field trip planning and customized reading sites for summer reading. If you are having trouble finding something, please contact us or call 800-922-6066 and we will be happy to help.

Do you sell eBooks?
Yes! We offer over 56,000 titles from more than 200 publishers. You can browse our offerings or place an order. Still have questions? See our eBook frequently asked questions.

What type of publishers do you work with?
We work with small, large, and every size in between. AKJ Education has relationships with more than 500 publishing houses from large multi-national houses to niche publishers who focus on a specific field, topic, or age group. See a list of some of our leading publishing partners.

Can you help me determine how various reading levels correlate with one another?
Download our Reading Level Correlation Chart.

PRICING, SHIPPING & PAYMENT

Is there a minimum purchase?
No, there are never any minimums when you place an order with us. Our everyday 30% off retail pricing starts with the first item in your order.

Do you offer any discounts?
Our everyday discount on most books and classroom libraries is 30% off retail. For orders over $5,000, you receive 35% off retail prices. We also have thousands of bargain books that can be up to 90% off retail. To learn more about our discounts and special offers, sign up to receive our emails or connect with us on Facebook or Twitter.

Note: These discounts typically do not apply to ebooks or digital content subscriptions.

How can I pay for my items?
In addition to all major credit cards (Visa, MasterCard, and American Express), we also accept school purchase orders. Purchase orders must be received prior to order completion.

We want to make AKJ Education an approved/contracted vendor. Do you offer contract pricing?
Yes. Please contact us at 800-922-6066 or by email for more information so we can discuss your specific needs.

What are the payment terms of school purchase orders?
Payment terms for school purchase orders are net 30 days. Balances may be settled by AHC, a check, or major credit card.

What do you charge for shipping?
Our current shipping policy is:

For zip codes starting with 0-4, shipping is 9% of the net price or a $7.50 minimum. For zip codes starting with 5-9, shipping is 10% of the net price or a $7.50 minimum. Freight charges will be prepaid and included as part of your invoice.

When will I receive my order?
Most orders of in stock items will ship within 48 hours of the order. If you have specific packing or timing needs, let us know and we will do our best to accommodate your requests. Backordered items will be cancelled after 60 days.

How are online credit card orders processed?
An online order purchased with a credit card undergoes a pre-authorization hold for about 10-15% more than the order total. Pre-authorizations are valid for up to 30 days. Once the order has shipped, an invoice will be created and the credit card will be processed for the exact total of the order. If the order partially ships, then a second order/invoice will be produced and undergo the same process. AKJ Education is committed to your privacy and secure transactions so no credit card information is ever kept on file.

CUSTOMER SERVICE

I can’t find what I’m looking for. What do I do next?
If you can’t find your item(s) in the catalog or on the website, contact us or call 800-922-6066. We will either help you find what you are looking for or create a custom solution just for you.

I need help selecting titles that match my curriculum. Can AKJ Education help?
Yes! From individual titles to collections to our Common Core aligned resources, we’re happy to help you select the best titles to meet your curriculum needs. Contact us for more information about our collection development services.

How do I get a custom quote?
We are always happy to help you put together a free custom quote! To make your request, fill out the quote request form or call one of our Customer Specialists at 800-922-6066.

How quickly do you complete price quotes?
Free price quotes are typically completed within 2 business days, oftentimes the same day. You can also prepare a wishlist through our online store by selecting the items you want and saving them to a list. That list can then be emailed to the appropriate contact in your school for approval.

What is the return policy at AKJ Education?
Returnability will be determined on a title by title basis and will be subject to a 10% re-stocking fee. To ensure proper credit, all books returned must:

  • Have been purchased within the last 12 months
  • Be in clean, uncirculated, resalable condition
  • Include a return authorization; please call or email customer service to make arrangements.

Unfortunately, eBooks and digital content subscriptions are not returnable.

Who do I contact for help with digital content subscriptions?
Our customer service staff is your first line of defense and ready to answer your questions. Contact us or call 800-922-6066 Monday through Friday between 9AM and 5PM Eastern Time. After hours—or during particularly busy periods during the work day—you can leave a message and we’ll get back to you within one business day.

Who do I work with for a question or issue related to my use and login on CICERO: History Beyond the Textbook® or CICERO Kids™?
We have developed FAQs specific to CICERO: History Beyond the Textbook and CICERO Kids. These lists of questions covering topics like Registration, System Requirements, Account Management, and General Troubleshooting can be found in Support for CICERO: History Beyond the Textbook and Help & Support for CICERO Kids. If you find that your question has not been addressed or you are still experiencing trouble, contact our support team by submitting an inquiry at http://cicerosystems.com/history/support or http://cicerosystems.com/cicerokids/.

How can I track the status of my order?
We are here to help with that information. Simply contact our customer service staff at 800-922-6066 and they will be happy to provide all tracking information. If you placed your order online and have a registered online account, you can login to your account to find out the status of your order under Order/Invoice Tracking.

How can I login to my account?
To login to your account, visit My Account on our website. You will need your email and password. Can’t remember your password? No problem. It’s easy to request a new one, which will be sent to you via email within minutes.

Do you have a local sales representative in my area?
We have local sales representatives in most major geographies throughout the United States to help with all of your classroom needs. Use our request form to help us identify the perfect person to help with your inquiry.

COMPANY INFORMATION

Are you a sole source vendor?
Yes, we have proprietary lines—products you can only find at AKJ Education—and some of our book collections are not available through other sources. Browse our proprietary collections or download our sole source letter.

What is the AKJ Education Tax ID number?
Our FEIN is 20-3905442. You can also download a copy of our W-9 form.

What makes AKJ different from my current provider or other providers?
Everything (and we mean everything) we do is to meet one goal: to make educators’ jobs easier so they can focus their time enhancing student learning. We offer products and services like book collections to meet a curriculum goal or field trip planning. All of our products and services have been developed to reduce barriers—namely time and money—to great-quality resources. Learn more about what we do and how we make it all possible.